What is good customer care?
The key to good customer service is building good relationships with your customers.
Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression.
A happy customer will return often and is likely to spend more..
How can you serve with a smile?
Idea for Impact: Serve with a Big, Genuine SmileA genuine smile is an index of your happiness. Put in a little more delight into your smile. … Don’t smile excessively. … Engage your eyes for genuine smiles. … Try to smile even when you are feeling cranky or grouchy.
Why should you smile every time you answer a phone call?
The tone of the human voice changes when smiling. It is readily perceivable to the caller and it sets the tone for the rest of the call. It’s been proven that a smile puts the caller at ease. Their mood then matches that of the person who answered the phone for the duration of the call.
Why do I keep smiling when I talk?
They’re insecure – smiling would help cover any insecurities that the person might feel about themselves. … They really like you – it might be so that the person you’re talking about really likes you and their smile is a constant blush about it, and you might not have noticed how they behave around others.
Why is a smile so important in customer service?
Smiling improves your mood and therefore the attitude in which you face everyday situations, including your sales work and customer support. A smile is contagious and humans tend to copy emotions, so a good attitude on your part can improve your customers as well; this will help a lot in the sales and support process.
Does your voice change when you smile?
Previous research noted that smiles not only trigger visible changes to a person’s face, but also audible changes to the human voice. “(It’s) what I call an auditory smile,” Arias says.
How important is it to smile?
Studies have shown that smiling releases endorphins, natural painkillers, and serotonin. Together these three neurotransmitters make us feel good from head to toe. Not only do these natural chemicals elevate your mood, but they also relax your body and reduce physical pain. Smiling is a natural drug.
What does service with a smile mean?
Service with a smile. A smile is the spark that ignites a great customer service experience. It’s a simple gesture that radiates outwards into every aspect of a business, from the CEO down to employees and stays with customers long after they finish shopping.